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"Generative AI in ITSM -- Hype or Reality"

Tuesday, April 16th, 2024 2 PM EST | Brought to you by Symphony Summit

AI has been a focal point in the evolution of IT Service Management, with generative AI emerging as a potential game-changer. But amidst the buzz, the question remains: is generative AI in ITSM merely hype, or is it a tangible reality?

 Join us for a thought-provoking webinar as we navigate through the landscape of generative AI in ITSM. In this webinar, we'll delve into the realities behind the hype. Discover how organizations are leveraging generative AI to automate repetitive tasks, enhance decision-making processes, and drive efficiencies in IT service delivery.

Through real-world use cases and expert analysis, you'll gain a deeper understanding of the potential benefits and challenges associated with integrating generative AI into your ITSM strategy. Whether you're a skeptic or an enthusiast, this webinar will provide you with valuable insights to help you navigate the evolving landscape of AI in ITSM.

Don't miss this opportunity to separate fact from fiction and uncover the true potential of generative AI in IT Service Management. Join us and be part of the conversation shaping the future of ITSM.

Speakers:
Pushpraj (Raj) Shukla
Chief Technology Officer
SymphonyAI
As chief technology officer, Raj drives SymphonyAI’s technology roadmap and execution. He leads the engineering team that builds the Eureka Gen AI platform, SymphonyAI’s award-winning data and AI platform that supports the rapid design, development, and deployment of enterprise-scale, vertical AI applications, and gen AI copilots. Raj’s team includes AI researchers and ML scientists working on cutting-edge predictive and generative AI models for high-value “vertical use cases” in critical industry sectors, including retail, CPG, financial services, manufacturing, enterprise IT, and media. Raj oversees the tooling and enforcement of enterprise security and privacy and is responsible for AI policies for SymphonyAI’s offerings. Previously, Raj was SymphonyAI’s SVP of Engineering and head of AI and machine learning.

With almost 20 years of AI/ML engineering and research experience, Shukla also has extensive enterprise AI SaaS experience from his engineering leadership roles at Microsoft, where his successful 14-year career included leading global AI science and engineering organizations across Azure, Dynamics 365, MSR and the search and advertising divisions. At Microsoft, Raj helped PowerBI, Power Platform, and Dynamics365 grow into multi-billion-dollar businesses and market leaders in their categories and built some of the first generative AI copilots Microsoft announced in the enterprise domain. Raj has extensive experience in AI/ML across search, advertising, and enterprise AI and has built several successful AI SaaS products in both consumer and business domains.

Raj holds a master’s degree in computer science from the University of Texas, Austin, and a bachelor of technology degree in computer science from IIT, Kanpur.

Roy Atkinson
CEO and Principal Advisor
Clifton Butterfield, LLC
Roy Atkinson serves as CEO and Principal Advisor for Clifton Butterfield, LLC, and is a recognized thought leader in IT, service management, employee experience, and customer experience. He is a Fellow of the Institute for Digital Transformation and a member of HDI’s Strategic Advisory Board. His expertise has been featured internationally in print, on podcasts, webinars, and conferences. Roy is one of HDI’s Top 25 Thought Leaders for 2024 and is a Top 10 Thought Leader in IT Strategy according to Thinkers 360. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business.

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