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"Your IT Imperative in 2024: Highlight IT's Value, Then Talk Needs and Cost"

December 12, 2023 at 1PM EST

For IT executives, investments are under scrutiny. As budgets are reduced, your organization needs you to ensure your IT investments are cost-effective, generating timely returns, and adding maximum value for all other areas of business.

On December 12th, join GoTo’s Subject Matter Expert and a panel of industry practitioners to gain actionable, strategic advice on how to tell IT’s story effectively.

In this hour-long conversation, you’ll learn:

• Powerful ways to talk about IT’s impact on your organization’s current and long-term competitive advantage.
• Strategies to assess and communicate your teams’ investment needs.
• How to place the ROI (value) of IT investments in the context of your business partners’ goals.
• Best practices for measuring, evolving, and communicating IT performance.

Speakers:

Doug Tedder
Business Associate, HDI
Principal Consultant, Tedder Consulting LLC
Doug Tedder is an HDI Business Associate and the principal of Tedder Consulting LLC, a service management and IT governance consultancy. Doug is a recognized thought leader who is equally adept in interactions from senior leadership to day-to-day practitioners. His attention to detail, industry knowledge, emotional intelligence, and the ability to "see the big picture" and make it actionable has resulted in a track record of success in transforming IT organizations into valued business partners. Prior to starting his business, Doug spent over 25 years working in corporate IT organizations in a variety of local, regional, and global roles.

N.J. Robinson
Sr IT Leader & Speaker
N.J. Robinson's passion is developing new and future tech leaders.  He is a proud Air Force Veteran, IT Leader, and entrepreneur with more than 20 years of IT leadership, operations, and customer support experience. N.J.  served as a Deputy IT Director in the US Air Force and is currently a senior consultant with Deloitte, where he coaches rising IT leaders in the areas of leadership and communication.

Christian Merkel
Senior Director of Global IT,
GoTo
Christian Merkel is the Senior Director of Global IT at GoTo, the company making IT and business communications easy with flagship products including LogMeIn Rescue, GoTo Resolve, and GoTo Connect. With over 15 years of expertise in Information Technology, Christian has consistently overseen infrastructure, application support, and security services. His dedication to customer satisfaction and team development is a cornerstone of his career. What sets Christian apart is his unique ability to translate IT into a tangible asset for the business, driving innovative technical solutions and strategic business initiatives.

In his current role, Christian meticulously aligns IT initiatives with organizational goals, ensuring that the department’s contribution is perceived as a valuable asset to the business. Under his guidance, the GoTo IT Department has spearheaded the GoPilots initiative, a customer zero program aimed at adopting company software first. This program not only provides invaluable feedback for feature enhancements but also solidifies IT’s place as a vital contributor to business success. Christian’s expertise in IT management, value-driven leadership, and operational excellence consistently reinforces the pivotal role of IT in organizational achievements.

Megan Selva
Director of Content and Training
HDI and ICMI
Megan Selva is the director of content and training for HDI and ICMI. In this role, she’s responsible for managing the overall content and training strategy and ensuring that HDI and ICMI's content, curriculum, and delivery methods meet the needs of the technical support, service management, contact center, and customer service communities. Megan has been with HDI since 2006 and ICMI since 2015. Prior to taking on her current role, Megan was HDI's senior editor; before that, she was HDI's training courseware editor and a member services representative in the Customer Care Center. Passionate about communication and education, Megan received her MPS in publishing from The George Washington University and her MA in history from the University of Guelph in Ontario.

Offered Free by: GoTo
See All Resources from: GoTo