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IT transformation is a WIP
IT operations is at a crossroads where it is becoming responsible for services that can be delivered from anything from on-premises legacy environments to cloud-based serverless functions. The need for businesses to become digital due to COVID-19 has accelerated the business transformation process and, therefore, the technologies it uses and the ways it consumes technologies. This means IT operations must transform to ensure it remains fit for its new role in the digital enterprise.
Key focus areas:
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